Privacy policy

What we collect

Contact and delivery details (name, organisation, address, email, telephone), order and payment records, correspondence with our support team, and technical information such as your device type and pages viewed. Where an end-use check is required, we also keep the documentation you provide.

Why we use it

To process and deliver orders, to provide certificates and safety documentation, to answer questions, to prevent fraud and unlawful purchasing, to meet legal and regulatory obligations, and — only with your consent — to send occasional product updates.

Payments

Card and wallet payments are processed by regulated payment providers. Full card numbers never reach our servers and are never stored by us.

Sharing

We share data with carriers to deliver your order, with payment providers to take payment, and with professional advisers or authorities where the law requires. We do not sell personal data.

Retention

Order and compliance records are kept for as long as applicable accounting and chemical supply regulations require. Marketing consent is kept until you withdraw it.

Your rights

You may request access to, correction of, or deletion of your personal data, object to certain processing, and withdraw consent at any time. Email support@ferryhelpful.example and we will respond within one month.

Cookies

We use essential cookies to keep your basket and session working, and optional analytics cookies to understand which pages help people find the right product. You can refuse optional cookies without losing shop functionality.

Contact

Data queries: support@ferryhelpful.example · Ferry Helpful Pharmacy, Unit 12, Halden Science Park, Cambridge.