Question 1

Who can order from Ferry Helpful Pharmacy?

Accepted Answer

We supply schools, universities, hospitals, research institutes and registered businesses. Some items require confirmation that they will be used in a suitable laboratory environment, and our team will contact you if anything needs verifying.

Question 2

How quickly will my order arrive?

Accepted Answer

In-stock items ordered before 14:00 dispatch the same working day. Domestic delivery typically takes one to three working days, and international delivery three to seven working days.

Question 3

When is shipping free?

Accepted Answer

Orders over the published free-shipping threshold ship at no cost within the domestic network. The exact threshold and your order's progress towards it are always shown in the cart.

Question 4

Do you provide certificates of analysis and safety data sheets?

Accepted Answer

Yes. Both documents are included with the shipment and are available to download at any time from the Downloads section of your account.

Question 5

Can I pay by invoice or purchase order?

Accepted Answer

Approved institutions can select purchase order at checkout. Our team confirms terms within one working day and dispatches on approval.

Question 6

What is your returns policy?

Accepted Answer

Unopened, undamaged items can be returned within thirty days of delivery. Opened reagents cannot be returned for safety reasons, but we will always work with you if something arrives faulty.

Question 7

How do I track my order?

Accepted Answer

Use the order tracking page with your order number or reference ID. You will see each stage from order received through to delivered, along with the carrier tracking number once it is available.

Frequently asked questions